Refund Policy

Effective: May 15, 2026 — Version 1.1

This page summarises how refunds work for Soria Voice Note subscriptions. The full contractual terms are set out in §4.4–4.6 of our Terms of Service, which prevail in the event of any inconsistency.

1. 14-day right of withdrawal (initial purchase)

Where you qualify as a consumer under EU/EEA law, you may withdraw from your initial paid subscription within 14 days of purchase under the Consumer Rights Directive (2011/83/EU).

However, by starting to use any paid feature during the withdrawal period — including transcription, AI summary, tone conversion, AI insights, or any other paid-tier processing — you expressly request immediate performance of the digital service and acknowledge that you thereby waive the right of withdrawal pursuant to Article 16(m) of the Consumer Rights Directive to the extent the service has been fully performed. If only partially used, we may deduct a pro-rata amount reflecting the value of the service supplied prior to withdrawal.

2. Automatic renewals

No refunds are issued for renewed billing cycles except where required by mandatory law or granted in writing by the Company at its sole discretion. You may cancel auto-renewal at any time before the next renewal date through the in-app subscription screen, the Paddle customer portal (for web subscriptions), or the App Store / Google Play subscription settings (for mobile subscriptions). To avoid being charged for the next cycle, cancel at least 24 hours before the renewal date.

3. App Store and Google Play purchases

Purchases made through the Apple App Store or Google Play are governed exclusively by the respective platform's refund policy. The Company does not issue refunds for such purchases. Contact Apple or Google directly to request a refund for those transactions.

4. Web subscriptions (Paddle)

Eligible refunds for web subscriptions are processed by Paddle.com Market Limited (acting as our Merchant of Record) on the original payment instrument. Allow up to 10 business days for the refund to settle on your card or bank statement.

5. Service termination by us

If the Service is fully terminated by the Company (and not by reason of user breach), users on a paid plan will be issued a pro-rata refund of any pre-paid amount covering the unused portion of the current billing period. No other refunds, damages, or compensation will be owed.

6. Failed payments

If a renewal payment fails (insufficient funds, expired card, chargeback, or any other reason), the Company or its payment processors may retry the charge in accordance with industry-standard dunning practices. If the Company is unable to collect payment within a reasonable period (typically 7–14 days from the original renewal date), the Company may suspend access to paid features, downgrade the account to the Free plan, or terminate the account, in each case without further notice. Outstanding amounts remain due and recoverable.

7. How to request a refund

Send a refund request from the email address registered on your account to contact@sorialabs.no with:

The transaction or invoice ID (visible in your account or Paddle receipt email)
The reason for the refund request
Your registered email address

We will respond within 5 business days. Approved refunds are processed within 10 business days thereafter.

8. Consumer rights

Nothing in this Refund Policy limits any rights you have under EU/EEA consumer protection legislation, including the Norwegian Consumer Purchases Act (Forbrukerkjøpsloven). You may also bring a complaint to the Norwegian Consumer Disputes Commission (Forbrukertvistutvalget) or the EU Online Dispute Resolution platform (https://ec.europa.eu/odr).