Terms of Service

Effective Date: May 15, 2026

Last Updated: May 15, 2026

Version: 1.1

1. General Provisions

1.1 Purpose

These Terms of Service (hereinafter "Terms") govern the conditions and procedures for using the Soria service (hereinafter "Service") provided by Soria Labs AS (hereinafter "Company"), as well as the rights and obligations between the Company and users.

1.2 Company Information

Company Name: Soria Labs AS

Location: Norway

Email: contact@sorialabs.no

Governing Law: Norwegian law

1.3 Effectiveness and Amendments

These Terms become effective upon consent at the time of registration.

The Company may amend these Terms within the scope permitted by applicable law.

Material changes: We will notify you at least 30 days in advance via email and in-app notification.

Minor changes: May be communicated through in-service announcements.

If you do not agree to the amended Terms, you may discontinue use of the Service and delete your account.

2. Service Overview

2.1 Service Description

Soria is an AI-powered voice note service that provides the following features:

Feature	Description
Voice Recording	One-tap recording on iOS, Android, and web (high-quality audio + live waveform visualization)
Speech-to-Text (STT)	AI-powered voice-to-text conversion (50+ languages supported)
AI Summary	Key point summary generation from transcribed text
Tone Conversion	Text rewriting in 16 tones (formal, informal, persuasive, empathetic, academic, concise, etc.)
Custom Styles	Text refinement using user-defined prompts
AI Insights	Insights through single-note and cross-note analysis
Action Items	AI automatically extracts commitments, tasks, and next steps from recordings
Sentiment Analysis	Understanding emotional tone of notes and tracking trends over time
Semantic Search	Meaning-based note search rather than keyword-based
Export	Export and share in TXT, Markdown, and PDF formats
Multi-Speaker Separation	Distinguishing and transcribing multiple speakers' voices
File Upload	Upload and transcribe external audio files
Folder Management	Organize notes by folder
Cloud Sync	Real-time data synchronization across all devices

2.2 Service Platforms

Mobile App: iOS (App Store), Android (Google Play)

Web App: usesoria.com

3. User Accounts

3.1 Eligibility

You must be at least 16 years of age (in accordance with Norwegian and EEA GDPR standards).

You must provide accurate and complete information.

One account per person is the general principle.

3.2 Account Security Responsibility

Users are responsible for maintaining the security of their account and password.

Users must immediately notify the Company upon discovering unauthorized use of their account.

The Company is not liable for damages resulting from negligent account security.

3.3 Account Deletion

Users may request account deletion at any time through the settings menu.

A 30-day grace period applies after the deletion request, during which account recovery is possible.

After the grace period, all data is permanently deleted (except data subject to legal retention obligations).

4. Plans and Payment

4.1 Plan Tiers

Feature	Free	Pro	Team	Enterprise
Monthly transcription	45 min (max 3 min/recording)	1,000 min (unlimited recording length)	2,000 min/user	3,000 min/user (shared pool)
Daily recordings	5	Unlimited	Unlimited	Unlimited
Transcription accuracy	Standard	High accuracy (>95%)	High accuracy (>95%)	High accuracy (>95%)
AI Summary	Included	Included	Included	Included
Tone Conversion	16 types, unlimited	16 types, unlimited	16 types, unlimited	Custom tone styles included
AI Insights	10/month	50/month	100/user/month	Unlimited
Sentiment Analysis	—	Included (single speaker)	Included	Included
Export	—	PDF · Markdown	PDF · Markdown	PDF · Markdown
Folders/Notes	3 folders, 30 notes	Unlimited	Unlimited	Unlimited
History Retention	90 days	Unlimited	Unlimited	Unlimited
Shared Workspaces	—	—	Included	Included
Team Admin Dashboard	—	—	Included	Included
Support	Standard	Priority	Priority	Dedicated (4-hour response)

4.2 Payment Terms

Current pricing for each plan tier (Free, Pro Monthly, Pro Annual, Team Monthly, Team Annual, Enterprise) is published at https://usesoria.com/pricing and within the in-app subscription screen. Prices shown there control over any figures referenced elsewhere.

Web subscriptions are processed by Paddle.com Market Limited acting as our Merchant of Record. Paddle collects payment on our behalf and remits applicable value-added tax (VAT), sales tax, GST, or other transactional taxes to the relevant authorities based on the billing country you supply at checkout.

Mobile subscriptions (iOS App Store / Google Play) are processed through Apple In-App Purchase or Google Play Billing, reconciled through RevenueCat. Apple and Google control the payment relationship and any associated tax handling for those purchases.

All advertised prices are exclusive of applicable taxes unless stated otherwise. Final taxes are calculated and displayed at checkout.

You are responsible for any charges, currency conversion fees, or chargebacks levied by your bank, card issuer, or app store. The Company is not liable for such third-party charges.

4.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle unless cancelled.

You may cancel automatic renewal at any time before the next renewal date through the in-app subscription screen, the Paddle customer portal (for web subscriptions), or the App Store / Google Play subscription settings (for mobile subscriptions). To avoid being charged for the next cycle, cancel at least 24 hours before the renewal date.

After cancellation, paid features remain available until the end of the current paid period. No partial refunds are issued for the unused portion of a paid period unless required by applicable law.

After the paid period ends, the account automatically reverts to the Free plan with read-only access to content created during the paid period to the extent supported by the Free plan limits.

4.4 Refund Policy

14-day right of withdrawal (initial purchase): Where you qualify as a consumer under EU/EEA law, you may withdraw from your initial paid subscription within 14 days of purchase under the Consumer Rights Directive (2011/83/EU). However, by starting to use any paid feature (including transcription, AI summary, tone conversion, AI insights, or any other paid-tier processing) during the withdrawal period, you expressly request immediate performance of the digital service and acknowledge that you thereby waive the right of withdrawal pursuant to Article 16(m) of the Consumer Rights Directive to the extent the service has been fully performed. If only partially used, we may deduct a pro-rata amount reflecting the value of the service supplied prior to withdrawal.

Automatic renewal: No refunds are issued for renewed billing cycles except where required by mandatory law or granted in writing by the Company at its sole discretion.

App store purchases: Purchases made through the Apple App Store or Google Play are governed exclusively by the respective platform's refund policy. The Company does not issue refunds for such purchases.

Web purchases: Eligible refunds for web purchases are processed by Paddle on the original payment instrument. Allow up to 10 business days for the refund to settle.

All refund requests: contact@sorialabs.no.

4.5 Price Changes

The Company may change pricing for any plan at any time. Where a change affects an existing paid subscription, we will provide reasonable advance notice (at least 30 days where required by applicable law) via email or in-app notification.

Price changes apply only from the start of the next billing cycle and do not affect the current paid period.

If you do not agree to a price change, you may cancel your subscription before the change takes effect. Continued use of the Service after the effective date of the change constitutes acceptance of the new price.

4.6 Failed Payments and Suspension

If a renewal payment fails (insufficient funds, expired card, chargeback, or any other reason), the Company or its payment processors may retry the charge in accordance with industry-standard dunning practices.

If the Company is unable to collect payment within a reasonable period (typically 7–14 days from the original renewal date), the Company may suspend access to paid features, downgrade the account to the Free plan, or terminate the account, in each case without further notice. Outstanding amounts remain due and recoverable.

Reasonable costs incurred by the Company in recovering unpaid fees (including chargeback fees and collection agency costs) may be passed on to you to the extent permitted by applicable law.

5. User Obligations

5.1 Permitted Use

Free and Pro plans are provided for personal use; Team and Enterprise plans are provided for team/organizational use.

Users must only input voice recordings they are authorized to record or upload.

When recording conversations, users must obtain consent from all participants in accordance with applicable laws.

5.2 Prohibited Activities

Users shall not engage in the following activities:

Illegal content: Recording, storing, or processing illegal content

Unauthorized recording: Recording conversations without consent from others and uploading them to the Service

System abuse: Circumventing security measures or attempting prompt injection attacks

Reverse engineering: Reverse engineering, decompiling, or extracting the Service's source code, AI models, or algorithms

Automated access: Accessing the Service using unauthorized bots, scrapers, or automation tools

Abuse: Abnormally heavy use of the Service that interferes with other users' access

Resale: Commercially reselling the Service or its outputs without the Company's prior written consent

False information: Providing false information at registration or impersonating another person

5.3 Enforcement Actions

We may take actions including warning notices, temporary suspension, or permanent account termination.

In urgent cases (security threats, illegal activities, etc.), we may take immediate action without prior notice.

Suspended users may appeal, and the Company will notify them of the review results within 7 business days.

6. Content Ownership and Intellectual Property

6.1 User Content

Users retain ownership of content they record, upload, or create (voice, text, notes).

Users grant the Company a limited license to process content to the extent necessary for providing the Service (transcription, AI processing, storage, synchronization, etc.).

This license is non-exclusive and terminates when the user deletes the content or closes their account.

6.2 AI-Generated Outputs

AI-generated outputs such as summaries, tone conversions, and insights are created based on user inputs, and usage rights to such outputs are granted to the user.

However, the accuracy or completeness of AI outputs is not guaranteed, and they should not be used as legal, medical, or financial advice.

6.3 Company Intellectual Property

All intellectual property rights in the Service's software, design, logos, trademarks, AI models, and algorithms belong to the Company.

Users are granted only a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

7. Service Availability and Changes

7.1 Service Availability

The Company endeavors to provide stable service but does not guarantee 100% availability.

Service interruptions may occur due to system maintenance, updates, or force majeure (natural disasters, communication failures, third-party service outages, etc.).

Scheduled maintenance will be announced at least 24 hours in advance.

7.2 Service Changes and Termination

The Company may at any time add, modify, deprecate, or discontinue any feature of the Service in whole or in part.

For non-material changes (UI adjustments, minor feature updates, performance improvements, security patches), no advance notice is required.

For material changes that adversely affect a feature you actively use on a paid plan, or for full termination of the Service, the Company will provide reasonable advance notice (at least 30 days where required by applicable law) via email or in-app notification.

Upon full termination of the Service, users will be offered a reasonable opportunity to export their content using the Service's export functionality, where technically feasible.

Where the Service is fully terminated by the Company (and not by reason of user breach), users on a paid plan will be issued a pro-rata refund of any pre-paid amount covering the unused portion of the current billing period. No other refunds, damages, or compensation will be owed.

8. Limitation of Liability

8.1 Service Standard

To the maximum extent permitted by applicable law, the Service is provided "AS IS" and "AS AVAILABLE" without any express or implied warranties of any kind.

In particular, the Company expressly disclaims all warranties of:

merchantability, fitness for a particular purpose, and non-infringement;

accuracy, reliability, completeness, currency, or quality of any voice transcription, AI summary, tone conversion, insight, or other AI-generated output;

uninterrupted, secure, or error-free operation;

that defects will be corrected, or that the Service or the servers that make it available are free of viruses or other harmful components.

8.2 Liability Cap

To the maximum extent permitted by applicable law (including, where applicable, Norwegian consumer protection law), the Company's aggregate liability to any user arising out of or in connection with the Service, regardless of the form of action (contract, tort, statute, or otherwise), shall not exceed the greater of (a) the total amount actually paid by that user for the Service during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) USD 100.

The Company shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, loss of use, or cost of substitute services, even if advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability for (i) death or personal injury caused by the Company's negligence, (ii) fraud or fraudulent misrepresentation, (iii) the Company's intentional misconduct or gross negligence, or (iv) any other liability that cannot be excluded or limited under applicable law. Where any limitation is held unenforceable, the Company's liability shall be limited to the maximum extent permitted by such law.

8.3 Third-Party Services

The Service relies on third-party services including, without limitation, OpenAI, Deepgram, Supabase, Vercel, Sentry, Paddle, RevenueCat, Apple, and Google. The Company is not liable for any act, omission, failure, change, interruption, suspension, or termination of any such third-party service, nor for any loss or damage resulting therefrom.

Your use of any third-party service made available through the Service is subject to that third party's own terms and privacy policies.

8.4 User Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, directors, employees, contractors, agents, licensors, and suppliers from and against any and all third-party claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (i) your content (including any recording uploaded without proper consent), (ii) your breach of these Terms, (iii) your violation of applicable law or the rights of any third party (including privacy, publicity, defamation, or intellectual property rights), or (iv) your misuse of the Service or its outputs.

The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate with the Company's defense.

9. Consumer Protection (EEA Special Provisions)

9.1 EU/EEA Consumer Rights

Nothing in these Terms limits the rights of users under EU/EEA consumer protection legislation.

The Norwegian Consumer Purchases Act (Forbrukerkjøpsloven), the Contracts Act (Avtaleloven), and the Marketing Control Act (Markedsføringsloven) apply.

9.2 14-Day Right of Withdrawal

In accordance with the EU Consumer Rights Directive (2011/83/EU), you may withdraw from a digital content purchase within 14 days.

If the user has explicitly consented to begin using the Service within 14 days, the right of withdrawal may expire, and this will be clearly communicated at the time of registration.

9.3 Unfair Terms Protection

These Terms comply with the EU Unfair Contract Terms Directive (93/13/EEC).

If any specific provision of these Terms is deemed unfair, only that provision shall be void and the remaining Terms shall remain in effect.

10. Disclaimers

10.1 AI Output Disclaimer

AI-generated transcriptions, summaries, tone conversions, insights, action items, and sentiment analysis are produced by automated language and speech models. Such outputs may contain errors, omissions, mistranscriptions, fabricated facts ("hallucinations"), biased phrasing, or otherwise inaccurate, incomplete, or misleading information. The Company does not warrant, endorse, or guarantee the accuracy, completeness, or suitability of any AI output.

AI outputs are provided strictly for informational and personal-productivity purposes and do not constitute professional advice. You are solely responsible for independently verifying any AI output before relying on it.

Without limiting the foregoing, AI outputs must not be used as the sole basis for any decision in the following areas, and the Company disclaims all liability for any such use:

Legal document preparation, legal advice, or court proceedings;

Medical records, diagnosis, treatment, or other healthcare decisions;

Financial, accounting, tax, or investment decisions;

Official meeting minutes, regulatory filings, or evidentiary records;

Employment, hiring, lending, insurance, or other consequential decisions involving individuals.

10.2 Recording Disclaimer

Users are responsible for ensuring that their recording activities comply with the laws of their jurisdiction.

In some jurisdictions, recording a conversation without the consent of all participants is illegal.

The Company is not liable for legal consequences arising from illegal recordings.

11. Dispute Resolution

11.1 Governing Law

These Terms shall be interpreted and governed by the laws of Norway.

This does not exclude the application of mandatory provisions under the laws of the EEA consumer's country of residence.

11.2 Dispute Resolution Procedure

Direct consultation: In the event of a dispute, we will first attempt to resolve it amicably through contact@sorialabs.no.

Consumer dispute resolution: If no agreement is reached, you may use the Norwegian Consumer Disputes Commission (Forbrukertvistutvalget) or the EU Online Dispute Resolution platform (ODR, https://ec.europa.eu/odr).

Competent court: Ultimately, Norwegian courts shall have jurisdiction. However, EEA consumers may also bring proceedings in the courts of their country of residence.

12. Miscellaneous Provisions

12.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.2 No Waiver

The Company's failure to temporarily exercise any provision of these Terms shall not be deemed a waiver of such right.

12.3 Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms (whether by operation of law or otherwise) without the Company's prior written consent. Any purported assignment in violation of this section is null and void.

The Company may assign or transfer these Terms, in whole or in part, at any time without notice to or consent from you, including in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or substantially all of its assets.

12.4 Entire Agreement

These Terms (together with the Privacy Policy and any policies or guidelines referenced herein or presented at registration or checkout) constitute the entire agreement between the Company and you regarding the use of the Service and supersede all prior or contemporaneous oral or written agreements, representations, and understandings.

12.5 Force Majeure

The Company shall not be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including without limitation acts of God, natural disasters, war, terrorism, riots, civil unrest, sanctions or government action, epidemics or pandemics, labor disputes, electrical or telecommunications outages, cyberattacks, denial-of-service attacks, failures of third-party services or subprocessors, or compliance with any law, regulation, or court order.

12.6 Survival

Any provision that by its nature should survive termination or expiration of these Terms shall so survive, including without limitation §3.2 (account security), §4.4–4.6 (refunds, price changes, failed payments), §5 (user obligations), §6 (intellectual property), §8 (limitation of liability and indemnification), §10 (disclaimers), §11 (dispute resolution), and §12 (miscellaneous).

12.7 Notices

Notices to you under these Terms may be given by email to the address associated with your account, by in-app notification, or by posting on the Service. Notices to the Company must be sent in writing to contact@sorialabs.no.

12.8 Contact

General inquiries: contact@sorialabs.no

Privacy inquiries: contact@sorialabs.no

Legal inquiries: contact@sorialabs.no

13. Open Source Licenses

The Service includes open source software, which is subject to the terms of their respective open source licenses. Open source license information is available in the app settings.

These Terms of Service are available in English, Korean, and Norwegian. In case of any discrepancy, the English version shall prevail.